Proudly Serving Canada Coast to Coast
From British Columbia to Newfoundland, we're proud to serve customers across our great nation. Fast, reliable shipping to every Canadian province and territory.
Ensuring timely delivery from our warehouse to your door is our top priority. Here's a detailed overview of our processing, packing, and shipping procedures, as well as guidelines for handling any unforeseen issues.
Order Support
When will my order ship?
When will my order ship?
Once you place your order, our team gets to work within 1–3 business days. You'll get an order confirmation email right away, and we'll send another email with tracking info once your package is on its way.
How can I track my package?
How can I track my package?
As soon as your order leaves our facility, we'll email you a tracking number. It can take 24–48 hours for the carrier to update their system.
I made a mistake with my address - can you fix it?
I made a mistake with my address - can you fix it?
Always double-check your shipping address before you hit "place order." Once your package is en route to the address you provided, we can't redirect it. If a package gets returned because of an incorrect address, you may need to cover the cost of reshipping it.
Shipping Information
How to get free shipping?
How to get free shipping?
First-time buyers can use code SHIPTOME at checkout to enjoy free shipping on your order. Simply enter the code during checkout to claim this exclusive benefit.
My tracking says "delivered" but I don't have my package
My tracking says "delivered" but I don't have my package
In case of missing items, check with neighbors or building management. Contact us for assistance in claim filing with the carrier. We are not accountable for lost or stolen packages post delivery confirmation.
My order arrived damaged
My order arrived damaged
Reach out to us within 48 hours at hello@pallamart.com and send us clear photos of both the damaged item and the packaging it came in. We'll figure out the best solution together. If the damage happened in transit, we'll waive the return shipping fee.
Returns & Refunds
Return Window
Return Window
You have 30 days from the date of delivery to initiate a return for most items. Items must be unused, unwashed, and in their original condition with all tags attached.
Note: See our full Return Policy for more information.
How to Start a Return
How to Start a Return
Contact us at hello@pallamart.com with your order number and we'll provide you with return instructions.
Pack your items securely in the original packaging and ship them back to us using the method we provide.
Refund Processing
Refund Processing
Once we receive and inspect your return (typically 3-5 business days), we'll process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account.
