Shipping policy

This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from Pallamart.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

If we experience a high volume of orders or unforeseen delays, processing may take longer. In such cases, we will notify you by email.

Shipping Rates and Delivery Estimates

Shipping charges and delivery estimates are calculated and displayed at checkout based on your location and selected shipping method.

Delivery times are estimates only and may vary due to factors beyond our control, including carrier delays, weather conditions, or peak seasons.

Domestic Shipping

We currently ship within Canada only.

Delivery times vary depending on your location and the shipping method selected at checkout.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take up to 24–48 hours to appear.

Incorrect Shipping Address

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Orders returned due to incorrect addresses may be subject to additional shipping fees.

Lost or Stolen Packages

Pallamart is not responsible for packages marked as delivered by the carrier but reported as lost or stolen.

If you believe your package is lost in transit, please contact us and we will assist you in filing a claim with the carrier when applicable.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item and packaging so we can assist you.

Shipping Restrictions

We do not ship to P.O. boxes, APO/FPO addresses, or restricted locations where carriers are unable to deliver.

Delays and Force Majeure

We are not liable for shipping delays caused by events beyond our reasonable control, including but not limited to natural disasters, labor strikes, carrier disruptions, or government actions.

Contact Information

If you have questions about shipping, please contact us at:

Email: hello@pallamart.com
Business Name: Pallamart Inc.