Refund policy

This Return & Refund Policy outlines the conditions under which returns, refunds, and store credits are accepted for purchases made through our store. Please review the information below carefully before initiating a return.

Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, items must be in the same condition in which they were received and must meet all of the following conditions:

  • Unused, unwashed, and in resellable condition
  • Returned in original packaging with all tags and components included
  • Accompanied by proof of purchase

All returned items are subject to inspection upon receipt. Items that do not meet these conditions may not qualify for a refund and may be rejected or returned to the customer.

Refund Determination

Refunds are issued based on the condition of the returned item after inspection:

  • Items that are unopened and unused are eligible for a full refund
  • Items that are opened but show no signs of use may be eligible for a full refund, subject to inspection
  • Items showing any signs of use (including washing, wear, odors, stains, or hair) are not eligible for a refund

Due to hygiene and safety considerations, items that do not pass inspection cannot be restocked and will not qualify for a refund.

Eligible Items

This return policy applies to all products sold on our site, except for items that are explicitly marked as Final Sale.

Items Not Eligible for Return

We do not accept returns for:

  • Items that do not meet the eligibility conditions listed above
  • Items marked as Final Sale at the time of purchase
  • Gift cards
  • Custom or made-to-order items
  • Returns requested outside the 30-day return window

Items that do not meet return conditions may be refused and returned to the customer at their expense.

Return Fee

A $15 flat return shipping fee will be deducted from your refund for all eligible returns unless the return is due to an error on our part (such as damaged, defective, or incorrect items).
Original shipping charges (if any) are non-refundable.

Sales Channels

For products purchased through third-party marketplaces or retailers (including Amazon), all returns, refunds, and exchanges are governed by the return policy of the respective platform.

Return requests must be initiated directly through the platform where the purchase was made. We do not process returns outside of those systems.

We are not responsible for the policies, procedures, or data handling practices of third-party platforms. Any personal information related to such transactions is managed by the respective platform in accordance with its own Privacy Policy.

How to Start a Return

To start a return, please contact us at hello@pallamart.com.

Once your return request is approved, we will provide a return shipping label and instructions on how and where to send your package.

Returns sent without prior approval will not be accepted.

Returns must be sent to the following address:
PO Box 90088
RPO MONTALET
Beaumont, AB T4X 0C8
Canada

For any return-related questions, contact us at hello@pallamart.com.

Damages and Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery with clear photos of the issue.

Once reviewed and approved, we may provide a replacement, refund, or waive return shipping fees depending on the situation.

Exchanges

We do not offer direct exchanges.
The fastest way to receive a new item is to return the original item (if eligible), and once the return is accepted, place a separate order for the replacement item.

Refund Processing

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If approved, refunds will be issued to the original payment method within 10 business days.

Please allow additional time for your bank or credit card company to process and post the refund to your account.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

If you’ve done all of the above and still have not received your refund, please contact us at hello@pallamart.com.

Store Credit (If Applicable)

In some cases, refunds may be issued as store credit instead of a monetary refund. Store credits are non-transferable and have no cash value unless required by law.

Contact Information

Business Name: Pallamart Inc.
Email: hello@pallamart.com